Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Guarantee

  • Each ticket you send to our tech support Department will be responded to within up to 1 hour. The basic problems are going to be responded to instantly. Nevertheless, if the support request you have sent us calls for the assistance of a qualified admin technician, we are going to forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Professional Technical Assistance Service

  • Our customer support Department is going to be on duty for you round–the–clock to to handle all help inquiry tickets that you submit. We offer technical assistance for the packages that are installed in advance on your server. These include our in–house designed Site Control Panel, the chosen OS and the server administration panel (depending on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Site Control Panel that is provided totally free with your VPS offers you a built–in knowledge base. You’ll find a number of descriptive how to articles and reviews and a variety of step by step video guides that display all the regular web site administration jobs. You can start using them by simply clicking the Help or Video keys in the top right part of each Control Panel section.