Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Site Control Panel you can find an in–depth Help section offering plenty of articles and frequently asked questions. They are contributed by our support team of well–trained technicians. Simply type in your question and our intelligent system will provide you with the best possible answer.

  • Top quality support service

  • Tutorial Videos

  • If you wish to see how a task is performed or how a problem is solved, rather than just reading about it, check out our selection of instructional video tutorials. They cover a variety of different issues and will help you swiftly find your way around the Site Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 help desk support service and come with a one–hour ticket response time guarantee. Our experienced customer service technicians will be available to you 24/7 and will remedy any issue that you could have within maximum 1 hour after the client support ticket submission. In most instances, a reply will be given to you within 20 minutes.