Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • Every single support request you send to us will be replied to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail needs further assistance from a sysadmin, we will timely forward it and leave a note to notify you that your matter is being worked on. If you order the Admin Services package, all of the services included there will be performed at a time that is convenient for you.

  • Top quality support service

  • An Outstanding Help Desk Service

  • We will be available to you 24/7/365 to reply to any queries that you may have related to our Site Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need assistance tackling server management procedures, you can check out our Admin Services package, which includes data backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • An Intuitive Help Section

  • Each Linux dedicated servers hosting package includes our charge–free Site Control Panel, which sports an integrated knowledgebase plus a group of instructional video tutorials. Whenever you require help working with the Site Control Panel, just press the Videos or Help buttons situated in the upper right corner.