In case you’ve got a website, a problem might always emerge and it does not automatically need to be associated with the web hosting service. For example, something could go wrong when you update an Internet app or some critical data can be edited or erased incidentally. Regardless of what the nature of the problem is, you’ll have to get in touch with the tech support staff and request them to restore a backup or to help you deal with the problem that you are having. How fast they will do it will predetermine the period of time that your sites will be down. For some websites such as community sites or web shops, an extended outage interval too often means losing users and cash. That said, it is exceptionally important that you use the services of a company that offers not only a very good tech support service, but also a well-timed one.

One-Hour Response Guarantee in Website Hosting

If you’re using any of our Linux website hosting packages and you’ve got an enquiry or experience some problem, you can touch base with us 24-7-365 by opening a ticket or by writing an e-mail and we promise that you’ll receive a reply in less than sixty minutes. In case the issue can be sorted out, we will do it before we respond, whereas in case there is something that you have to do on your end, we’ll provide you with all the needed information – what settings to check, what workable solutions to try, etc. Normally, you will get an answer within no more than half an hour, which goes to say that waiting around for hours and hours on end or even for more than one day to obtain help is something out of the question. Our sixty-minute response time guarantee applies to any question that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a technical support ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you will have a response within less than sixty minutes. You can get in touch with us whenever you want with regard to technical, general or billing matters and given that we are available 24x7x365, you’ll invariably receive assistance without delay. Based on the particular issue or question, we will supply you with more information, sort out the complication if it’s been caused by something that is within our reach or instruct you on how to proceed in case you need to tweak a specific setting for a software application that we can’t access. You can just forget about waiting for an entire day for each and every response. As a matter of fact, in the majority of cases we answer emails and tickets within no more than 20-25 minutes.