If your web hosting service provider provides live chat support, you'll be able to speak to a representative in real-time and find out useful info or get an issue resolved timely. The advantage of using chat rather than calling to consult with a live person is that you will need only a computer with Internet access, therefore you won't pay any fees when you're in a different country or state. In addition, it is simpler to copy and paste info for instance domain names, usernames or error messages i.e. details which are sometimes hard to give to the other side on the telephone. The live chat is also a considerably faster way to contact your hosting service provider's support crew as compared to using a ticketing system. What's more, in case some trouble requires a little more time to be resolved, you can do something else while you wait for support on the live chat, so that you will not waste time - something that is not possible when you're on the phone.

Live Chat Support in Website Hosting

Together with the phone and ticket support, we supply live chat support too. You will be able to contact us every day, which includes holidays and weekends, and we will give you more information about the Linux website hosting packages that we offer in case you are not a customer yet, or about basic and billing questions in case you already have a user profile. Though for solely tech issues you have to open a trouble ticket to the tech support, since such matters require more time to be dealt with, you may still get in touch with us on our live chat for some tech details. For instance, we can help you set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all of our prospective and current customers. In case you're looking for a new hosting account, you can chat in real time to one of our agents and get more information about our semi-dedicated hosting so that you can pick the right plan for your websites. In case you already have an account with us, we can support you in a very timely manner with billing, general and first-level technicalissues. Although sometimes you will need to open a support ticket because there're situations that can't be resolved on the live chat, we'll be able to help you with lots of common tasks, such as installing an e-mail account in an email client or redirecting one domain to another one. In this way, you'll enjoy timely assistance and you will save a long time.