In case you’ve purchased a hosting package and you have some enquiries with regard to a concrete feature/function, or if you have experienced a certain obstacle and you require support, you should be able to get in touch with the respective customer care staff. All web hosting companies use a ticketing system no matter if they offer other methods of contacting them apart from it or not, because of the fact that the most effective way to deal with an issue most often is to post a ticket. This mode of correspondence makes the responses exchanged by both sides easy to follow and permits the tech support staff members to escalate the case if, for example, a system administrator has to get involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will need to have at least two separate accounts to contact the customer care staff and to actually administer the hosting space. Non-stop switching between the accounts could sometimes be a bore, not to mention the fact that it requires quite a long period of time for the vast majority of web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our Linux website hosting packages is not separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you will be able to visit it whenever you want with only several mouse clicks, without having to sign out of your web hosting account. The ticketing system comes with a quick-search field, so you can track down the status of de facto any trouble ticket that you’ve submitted in the past, if you need it. On top of that, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to deal with a particular problem before you actually send a ticket. The response time is maximum 1 hour, which implies that you can receive timely assistance at any specific time and in case our customer service team suggests that you should do something in your hosting account, you can do it immediately without leaving the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you want to get in touch with our client care staff members, you’ll be able to submit a support ticket straight from your Hepsia Control Panel instead of going through a totally different help desk support platform like you’ll have to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to post a new ticket without hassle and to go through older tickets using a smart search box. Additionally, you’ll be able to browse the applicable knowledgebase articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can carry out all the aforementioned things without leaving your Hepsia Control Panel at any moment, which means that in case you experience any challenge or have a question, you can get in touch with our technicians and resolve the problem at hand in no more than one hour using one support platform.