Being able to communicate with your website hosting company when you have any type of questions or experience any issues is quite important and how quickly they will reply and take action is often essential, especially if your site is business-oriented, as more downtime often means losing potential customers. The support options are, in addition a quick way to recognize genuine providers from resellers. The latter usually answer just to e-mails or support tickets and you'll have to wait for a whole day or longer to receive a reply. In case the trouble needs a few replies, you will end up losing days so as to have a problem resolved. Using the services of a genuine and reputable hosting company, you should be able to get in touch with the support at any moment and get a quick response no matter what the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Website Hosting

We acknowledge the significance of receiving assistance without delay, that's why our website hosting services come with 24/7 technical support and various ways of communication. In case you do not have an account yet, you can easily give us a call or come on our live chat and consult with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up purchasing a service which you can't use effectively. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs more analysis. Unlike the majority of providers out there, we answer to all the tickets within an hour, so you won't need to wait for an entire day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting that we offer feature 24/7 customer and technical support, which means that regardless of what problem you have, you're able to get in touch with us and we'll help you quickly. Our guaranteed reply time for any e-mail or trouble ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual response time rarely is more than 20 minutes. In addition, we provide telephone support with multiple local numbers around the world plus a live chat, which means that you will be able to contact us and receive additional information about our services even if you don't have an account yet. We are able to assist you with any kind of question or an issue you have - payment methods, plan specs, e-mail configuration, website hosting account settings, etcetera. If you employ our services, you won't ever experience an issue where you should wait for a few days to get a problem resolved like you'll have to do with numerous other companies.

24/7 Customer Support in VPS Hosting

When you use our Linux VPS hosting, you will not ever have to wait for more than one hour in order to receive assistance for any problem that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets which you open from your billing Control Panel or emails that you send to our tech support team. Furthermore, we have local phone numbers in a number of countries globally as well as a live chat service where we can easily help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the numerous means of communication, so regardless what your question or problem is, there'll always be somebody to help you out without delay. When you need help with third-party software, which you cannot deploy or which gives you problems, you are able to take full advantage of the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to get prompt support in general, let alone when you operate an entire server, so each dedicated server that we provide features 24/7 support with one-hour answer time guarantee whatever the issue. The service is free of cost for all issues with the server or the software that was installed from our administrators during the setup, which means that you're able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from the billing area or you can send an email message, and the actual response time for both rarely surpasses thirty minutes because we have admins available 24-7-365. If you require general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you could employ our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server plan through your billing Control Panel.